We seek an experienced Collections Agent for a growing Manchester-based insolvency practice.

To be suitable for this position, applicants should:

Experienced in Insolvency with a genuine desire to succeed in a successful team environment.

• A positive attitude and a can-do approach.
• Consultative mindset.
• The desire to build a long-term career.
• Excellent communication skills.
• Technical competence and attention to detail.

The ideal candidate will manage outstanding debts and ensure timely payments from clients. This role requires a strong understanding of financial services, excellent communication skills, and the ability to analyse account information effectively. As a Collection Agent, you will play a crucial role in maintaining the financial health of our client's organisation while providing exceptional service to our clients.

Responsibilities-

• Contact clients via phone and email to collect outstanding debts professionally.
• Maintain accurate records of all communications and transactions related to collections.
• Analyse account information to identify discrepancies and resolve issues promptly.
• Utilise accounting software to track payments and update client accounts accordingly.
• Collaborate with the accounts payable team to ensure accurate billing and payment processes.
• Provide excellent phone etiquette during all interactions with clients, fostering positive relationships.
• Conduct telemarketing efforts as needed to reach out to potential clients for debt recovery.
• Perform data entry tasks related to client accounts and payment histories, ensuring accuracy and confidentiality.

Skills

• Strong knowledge of financial services and debt collection practices is highly desirable.
• Excellent analytical skills to assess account information and identify trends or issues.
• Exceptional data entry skills with a keen eye for detail to maintain accurate records.
• Outstanding phone etiquette, demonstrating professionalism in all client interactions.
• Experience in telemarketing is an advantage, contributing to effective outreach efforts.

If you are passionate about financial services and possess the necessary skills, we encourage you to apply for this opportunity.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Additional:

• Performance bonus
• Career progression.

Benefits:

• Company pension
• Referral programme
• Transport links

Schedule:

• Monday to Friday

Experience:

• Collections: 1 year (required)

Benefits:

• Company pension
• 
  
• Referral programme.
• Transport links.