Compliance & QA Assessors wanted for Greater Manchester Clients.

Our Clients look for applications from professionals who have previous experience in the Financial Services industry, specifically the 

Debt Solutions industry.

What will my role look like?

Your role will be to support the Head of Compliance with a variety of monitoring activities and reporting to assure key stakeholders that the business is operating in line with regulatory and internal standards.

This will involve a minimum of 50% of the working day focused on call assessments, but will include a combination of the following, essential to the role.

· Carrying out case reviews

· Monitoring AML and KYC compliance

· Other tasks as required.

The Compliance Team has an oversight of the full end to end customer journey and you will have exposure to each stage from pre-appointment, to supervisory, through to completion.

What would my main responsibilities be?

• Complete call assessments of various stages of the customer journey.
• Carry out case reviews of the proposal pack and chairman’s report to ensure accuracy and suitability.
• Essential to the role is the ability to monitor and report on agent activity to ensure AML verification and due diligence has been correctly achieved.
• Provide constructive feedback to your Line Manager and Agents to celebrate successes and highlight areas for improvement, and achieve compliance with regulatory and business standards.
• Produce quality data for the monthly reporting for the Compliance Manager and Senior Management Team.
• Identify trends, training requirements and areas for business improvement across the full business.
• Responsible for the ongoing development of all monitoring forms and recording databases.
• Support the wider team as directed by management.
• Assist with induction training/Contribute to the development of policies and procedures.
• Train existing team members to support the overall process.

Do you have what it takes?

• Experience and understanding of IVA’s (Individual Voluntary Arrangements) is desirable but not essential, but is preferred.
• Experience of AML activities is also desirable but not essential.
• Experience in quality assurance, either through call monitoring or process monitoring.
• Passionate about learning.
• Must have excellent attention to detail.
• Strong organisational skills with the ability to prioritise.
• Strong stakeholder management skills, with the ability to communicate with senior members of the organisation.
• Experience of driving process improvements
• Flexible and adaptable to deal with changing areas of focus for monitoring.
• Confident with the use of MS Office suite.
• Able to work independently but also as part of a team.