Our Client is seeking Compliance & QA Assessors to join them.

What will my role look like?

Your role will be to support the Head of Compliance with a variety of monitoring activities and reporting to assure key stakeholders that the business is operating in line with regulatory and internal standards.

This will involve a minimum of 50% of the working day focused on call assessments, but will include a combination of the following, essential to the role.

· Carrying out case reviews

· Monitoring AML and KYC compliance

· Other tasks as required.

The Compliance Team has an oversight of the full end to end customer journey and you will have exposure to each stage from pre-appointment, to supervisory, through to completion.

What would my main responsibilities be?

• Complete call assessments of various stages of the customer journey.
• Carry out case reviews of the proposal pack and chairman’s report to ensure accuracy and suitability.
• Essential to the role is the ability to monitor and report on agent activity to ensure AML verification and due diligence has been correctly achieved.
• Provide constructive feedback to your Line Manager and Agents to celebrate successes and highlight areas for improvement and achieve compliance with regulatory and business standards.
• Produce quality data towards the monthly reporting for the Compliance Manager and Senior Management Team.
• Identify trends, training requirements and areas for business improvement across the full business.
• Responsible for the ongoing development of all monitoring forms and recording databases.
• Support the wider team as directed by management.
• Assist with induction training/Contribute to the development of policies and procedures.
• Train existing team members to support the overall process.

Do you have what it takes?

• Experience and understanding of IVA’s (Individual Voluntary Arrangements) is desirable but not essential, but is preferred.
• Experience of AML activities is also desirable but not essential.
• Experience of quality assurance either through call monitoring or process monitoring
• Passionate about learning
• Must have excellent attention to detail.
• Strong organisational skills with ability to prioritise.
• Strong stakeholder management skills, with the ability to communicate with senior members of the organisation.
• Experience of driving process improvements
• Flexible and adaptable to deal with changing areas of focus for monitoring.
• Confident with the use of MS Office suite.
• Able to work independently but also as part of a team.

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Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Referral programme

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Starting salary: £27k pa + benefits.

Working week: Monday to Friday